Shipping Policy

At Sugared Skin Co., every product is handmade with care by our small team. Because of this, we operate with a production window of up to 5 business days, excluding weekends and holidays, before your order is shipped.

This production time allows us to carefully prepare, inspect, and package each order to ensure it meets our quality standards.

Once your order has shipped, delivery time is separate from production time. Shipping speed depends on the selected carrier and reflects how long it takes for your package to move through the USPS or UPS system.

Please note:

• Processing may take up to 5 business days before shipment.
• Shipping time begins only after your order has been dispatched.
• Delivery times may vary based on your location, carrier delays, weather, holidays, and other conditions outside our control.
• Customers are responsible for providing a complete and accurate shipping address at checkout.
• If an order is returned to us because the customer provided an incorrect, incomplete, or undeliverable address, the customer will be responsible for all reshipping fees. Original shipping charges are nonrefundable.
• Every order is inspected and securely packaged before leaving our facility. Sugared Skin Co. is not responsible for packages or products damaged while in transit, as orders do not leave our facility damaged.
• If your package arrives damaged, you must file a damage claim directly with USPS or UPS. Please keep the damaged products, shipping box, packaging materials, and shipping label, and take clear photographs because the carrier may require them when reviewing your claim.

As a small business, we do not operate with the large-scale infrastructure of big-box retailers. Instead, every order is made with intention, attention to detail, and care, ensuring you receive a product that feels personal and not mass-produced.

We truly appreciate your patience and support. It means everything to us.